Lesson 1· 8 min· Free preview
Speaking up without burning bridges
Speaking up for yourself — calm, specific, and persistent beats loud or silent.
Track
Self-Advocacy
Knowing your rights, communicating clearly, escalating problems.
~103 minutes10 lessonsCertificate on completion
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About this track
Self-advocacy is the difference between getting what you're owed and getting steamrolled. This track teaches you your basic rights as a tenant, employee, patient, and consumer — plus the communication skills to assert them effectively.
What you’ll learn
- Understand your basic rights as a tenant, employee, and consumer
- Communicate concerns clearly without escalating unnecessarily
- Know when and how to escalate to a supervisor, ombudsperson, or regulator
- Document interactions and build a paper trail
- Resolve disputes through formal and informal channels